Frequently Asked Questions
Questions that have been asked frequently
Our primary difference is our founder-led, expert-driven approach. When you partner with us, you work directly with me, Xavier Oosthuizen. You get the benefit of my enterprise-level experience and a single point of contact for all your integrated technology needs—from your IT infrastructure to your physical security. We combine big-company skill with the personal accountability and agility of a dedicated partner.
Yes. While our main operations are strategically based in Pretoria to provide rapid on-site support for clients in Gauteng, our systems and experience are built to support businesses anywhere. We have a proven track record of successfully managing clients remotely across provinces and even internationally.
Our pricing is tailored to your specific needs. For Managed IT, we offer a predictable, flat monthly fee based on the size and complexity of your infrastructure. On-Demand Support is billed at an hourly rate. For all other projects, like a new security installation or network setup, we provide a detailed, transparent quote after an initial consultation. Our goal is to provide clear, affordable pricing with no surprises.
Our process is designed to be simple and thorough. It starts with a 1. Discovery Call where I personally learn about your business, challenges, and goals. Based on that, I’ll prepare a 2. Custom Proposal with a clear scope and transparent pricing. Once approved, we move to 3. Onboarding & Implementation, where we seamlessly integrate our solutions into your environment. Finally, you’ll receive 4. Ongoing Support as defined in our agreement.

